Comprehensive Warranty Policy
At Best Price Solutions (BPS), we supply 100% genuine RO machines and spare parts. Please read our complete A to Z warranty coverage guidelines below.
1. Warranty on Electrical Spare Parts
All genuine electrical RO spare parts purchased from our e-commerce store or installed by our technicians come with a manufacturer's replacement warranty (unless specified otherwise on the product page).
- RO Booster Pumps: Covered under 6 to 12 months replacement warranty (as per brand specification).
- SMPS / Adaptors: Covered under 6 to 12 months warranty.
- SV (Solenoid Valve) & UV Choke: Usually covered under 3 to 6 months warranty.
- Claim Condition: The defective part must be returned to us with the original invoice or BPS warranty sticker intact.
2. Consumables & Filters (No Warranty)
RO Filters are consumables. Their lifespan strictly depends on your input water quality, TDS levels, water pressure, and daily usage. Therefore, there is NO WARRANTY on the following items:
- RO Membranes: Scaling or choking of membranes is a result of high raw water TDS/Hardness and is not a manufacturing defect.
- Inline Filters: Sediment Filters, Carbon Filters, Pre-Filter Spun, Post Carbon, Alkaline, and Copper Cartridges.
- Housings & Pipes: Any physical breakage to plastic parts, pipes, or connectors post-installation is not covered.
3. Repair & Service Warranty
We pride ourselves on the quality of our technician's workmanship. If you book an RO repair service via BPS:
- 30-Day Labor Guarantee: If the exact same issue arises within 30 days of the repair, our technician will re-visit and fix the issue without any additional visiting or labor charges.
- Note: This guarantee covers the labor for the specific repaired fault. If a completely new part fails, the cost of the new spare part will be borne by the customer.
4. Warranty Void Conditions
Your warranty claim will be strictly rejected under the following circumstances:
- Physical Damage: Any breakage, cracks, or damage caused by mishandling, falling, or pest bites (e.g., rat bites on wires/pipes).
- Unauthorized Tampering: If the machine or part is opened, repaired, or modified by any unauthorized local technician/plumber instead of a verified BPS technician.
- Missing Labels: If the BPS warranty seal, serial number, or brand label has been removed, scratched, or altered.
Any electrical part (Pump, SMPS, UV Choke) that is burnt, short-circuited, or melted due to high voltage, power fluctuations, or water entering the electrical circuit is strictly out of warranty. Companies do not replace burnt components.
5. How to Claim Warranty?
Claiming your warranty at BPS is fully digital and hassle-free:
- Step 1: Record a short video clearly showing the exact issue or non-working part.
- Step 2: Send the video along with your BPS Invoice Number/Order ID on our Official WhatsApp number.
- Step 3: Our technical team will verify the issue. For local (Jaipur) customers, a technician will be assigned. For e-commerce customers, you may be asked to ship the defective part back to our address for a replacement.
Need to register a claim?
Contact our support team with your Invoice/Order details, and we will assist you promptly.
