Privacy Policy
Your trust is our top priority at Best Price Solutions.
1. Introduction
Welcome to BPS - Best Price Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://bpsbestpricesolutions.blogspot.com), use our Custom RO Builder, or book our RO repair and maintenance services.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our platform, place an order, or book a service. This includes:
- Personal Details: Full Name, Mobile Number, and Email Address.
- Location & Address: Full home/office address, City, Pincode, and GPS Map Links (to ensure our technicians can locate you easily for service).
- Machine Details: Information regarding your RO machine, including Brand, Machine Type, TDS levels (Inlet/Outlet), and active filter configurations.
- Order History: Details of the parts, filters, or services you have purchased from us.
3. How We Use Your Information
We use the information collected to provide, maintain, and improve our services. Specifically, your data is used for:
- Service Fulfillment: To schedule services, assign verified BPS technicians, and dispatch e-commerce orders accurately.
- Live Tracking: To calculate estimated arrival times and distances between our assigned technicians and your location using secure routing APIs.
- Customer Support: To contact you via WhatsApp or Call regarding your order confirmation, service reminders, and post-service billing.
- Account Management: To manage your service history, warranty status, and active website subscriptions.
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal identification information to others. We only share information in the following strictly necessary scenarios:
- Verified Technicians: Your name, phone number, and address are shared only with the specific technician assigned to your service request for successful job completion.
- Payment Gateways: When processing online payments, necessary billing details are shared with our trusted, secure payment partners (e.g., Razorpay).
- Courier Partners: Your shipping details are shared with delivery partners (e.g., Delhivery, India Post) to deliver physical products to your doorstep.
5. Data Security
We use robust, industry-standard security measures, including secure Firebase database servers, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We limit access to your personal data to authorized personnel and verified technicians only.
6. Your Privacy Rights
You have full control over your data. You can log in to your BPS account at any time to view your service history, update your address, modify your RO machine details, or contact our admin support to delete your account information entirely.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly:
