Payment, Return & Refund Policy
At BPS, we believe in 100% transparency. Please read our guidelines carefully to understand how we handle payments, cancellations, and refunds for our products and services.
1. Secure Payment Terms
We offer multiple convenient payment options to ensure a smooth checkout and service experience:
- Online Payments: We use industry-leading secure payment gateways (like Razorpay) to process Credit/Debit Cards, UPI, Wallets, and Net Banking securely.
- Cash on Delivery / Post-Service: For RO repairs and offline orders, you can pay via Cash or direct UPI to our verified technician only after the service is successfully completed.
- No Hidden Charges: What you see on your final invoice is exactly what you pay. There are no hidden fees.
2. Order & Service Cancellation
We understand that plans can change. Here is how you can cancel your requests:
- Service Requests: You can cancel your RO service booking anytime for free before our technician is dispatched to your location.
- E-commerce Products: Physical product orders can be cancelled free of charge as long as the item has not been dispatched/shipped from our warehouse.
- Once a product is dispatched or a technician arrives at your premises, cancellation may incur a nominal visiting or return-shipping fee.
3. Product Return & Refund (E-commerce)
We supply 100% genuine RO machines and spare parts. However, if you face an issue, we provide a hassle-free return window:
- Eligibility: Returns are accepted within 3-5 days of delivery if the product is defective, damaged in transit, or incorrect.
- Condition: The item must be unused, in its original packaging, and with all accessories and invoice intact.
4. RO Service & Repair Refund
Because labor and time cannot be returned, our service policy differs from physical products:
- Visiting/Service Charges: The standard visiting fee and service labor charges are non-refundable once the technician has diagnosed or serviced the machine.
- Spare Parts Warranty: Any new spare parts (filters, membranes, pumps) installed by our technician come with their respective brand warranties. If a part fails within its warranty period, we will replace or repair it free of cost.
- If you face the exact same issue within 3-5 days of our repair, we will re-visit and fix it without extra labor charges.
5. Refund Processing Time
Once your return request is approved, or if you made a prepaid cancellation, the refund will be initiated immediately.
- Online Payments (Razorpay/UPI): Refunds will be credited back to the original payment source within 5 to 7 working days, depending on your bank's processing time.
- Cash Payments: For any valid refunds on cash payments, we will request your UPI ID or Bank Details to process the transfer safely.
Need Help with a Refund?
If you have any questions regarding a payment, cancellation, or return, our support team is ready to assist you.
